Network Tracker and Management is a Web-based network management application. It can store information about all of your network devices, and allows you to track all changes and updates made to the device. Having this information readily available will enhance your ability to troubleshoot network problems.
Helpcore is an enterprise grade help and servicedesk application. It acts as a central information hub for everybody that is involved in the help and service desk process. Managers can see overview and decision making information, system administrators can see the status of their network and software, and users can see the current status of their problems.