Freehelpdesk is feature-rich help desk system designed from the ground up to meet the demands of help desk staff and their users. It is a Web-based system that can accept new calls from your users directly into the system. Calls can be tracked and searched to enable faster response times.
phpMyFAQ is a multilingual, completely database-driven FAQ system. It support various database systems and it also offers a content management system with a WYSIWYG editor, an image manager, flexible multi-group and multi-user support, a news system, user tracking, language modules, templates, PDF support, a backup system, Active Directory support, and an easy to use installation script.
phlyMail is a groupware, webmailer, and PIM. It offers unlimited nested groups, unlimited POP3/IMAP profiles, quotas, an integrated address book, a calendar with multiple reminders and event repetitions, a file manager with an integrated WebDAV server, the ability to send faxes, SMS support (which lets you send SMS, get reminded of events via SMS, and get email notification via SMS), a bookmark manager, themes, and multilingual support. It uses either sendmail or SMTP to send email, and can handle MIME and SSL connections. Support for IDN (Internationalized Domain Names) is included. Through its modular design, it's easy to add completely new features as modules, which can be plugged into the system.
Gollem is a Web-based file manager that provides the ability to fully manage a hierarchical file system stored in a variety of backends such as a SQL database, as part of a real filesystem, or on FTP, Samba or SSH servers. It supports uploading and downloading of files, basic file operations, permissions support, and MIME recognition and viewing of files through the Horde MIME library. It is fully internationalized and translatable.
GLPI (Gestion Libre de Parc Informatique) is an information resource manager with an administration interface. You can use it to build a database with an inventory for your company (computers, software, printers, etc.). It has functions to make the daily life of the administrators easier, including a job/request tracking system with mail notification and methods to build a database with basic information about your network topology. It provides a precise inventory of all the technical resources (all their characteristics are stored in a database) and management and history of the maintenance actions and the bound procedures. It is dynamic and is directly connected to the users, who can post requests to the technicians.