GLPI (Gestion Libre de Parc Informatique) is an information resource manager with an administration interface. You can use it to build a database with an inventory for your company (computers, software, printers, etc.). It has functions to make the daily life of the administrators easier, including a job/request tracking system with mail notification and methods to build a database with basic information about your network topology. It provides a precise inventory of all the technical resources (all their characteristics are stored in a database) and management and history of the maintenance actions and the bound procedures. It is dynamic and is directly connected to the users, who can post requests to the technicians.
Freehelpdesk is feature-rich help desk system designed from the ground up to meet the demands of help desk staff and their users. It is a Web-based system that can accept new calls from your users directly into the system. Calls can be tracked and searched to enable faster response times.
phpMyFAQ is a multilingual, completely database-driven FAQ system. It support various database systems and it also offers a content management system with a WYSIWYG editor, an image manager, flexible multi-group and multi-user support, a news system, user tracking, language modules, templates, PDF support, a backup system, Active Directory support, and an easy to use installation script.
ProcessMaker is workflow and business process management software that allows small to medium-sized organizations to automate document intensive, approval-based processes across various systems including finance, HR, and operations. An entirely Web-based, AJAX-enabled application built on the popular open source WAMP/LAMP stacks, it includes tools to design forms, create documents, assign roles and users, create routing rules, and send alerts. A full service-orientated architecture (SOA) and Web Services interface allows the software to directly connect with popular business intelligence, content management, and enterprise resource planning systems.
OpenPSA is a Web application designed specifically to meet the needs of Web agencies and consultants. It aims to be a one-stop solution for the management of typical agency business processes, such as project management and time tracking, invoicing and document management, and group calendars. It also includes CRM features such as sales force automation and direct marketing, and is extendable via the builtin component framework.
queXC is a Web-based data cleaning and coding/classification system that takes a data file (such as data collected from a questionnaire) and cleans the text input fields by spacing them and spell checking them. It allows operators to code text fields to existing coding schemes, or to create a coding scheme on the fly. Multiple operators can code and clean simultaneously, with the ability to assign operators to do particular codes. The queXC system includes some coding schemes created from ABS (Australian Bureau of Statistics) data. It can be used as an open source replacement for Nvivo in some situations.
WebIssues is a multi-platform system for issue tracking and team collaboration. It can be used to store, share, and track issues with various attributes, description, comments, and file attachments. It is easy to install and use but has many capabilities and is highly customizable. Desktop and Web clients are provided.
Tiki Wiki CMS Groupware is a full-featured, Web-based, multilingual, tightly integrated, all-in-one wiki, CMS, and groupware. Tiki can be used to create all kinds of Web applications, sites, portals, knowledge bases, intranets, and extranets. Tiki offers a very large number of features "out-of-the-box". It is highly configurable and modular. All features are optional and administered via a Web-based interface. Major features include a robust wiki engine, news articles, discussion forums, newsletters, blogs, file and image galleries, bug and issue trackers, a link directory, polls/surveys and quizzes, FAQs, a banner management system, calendar, maps, mobile access, RSS feeds, a category system, tags, an advanced themeing engine (Smarty), spreadsheet, live support, shoutbox, inter-user messaging, menu generator, advanced permission system for users and groups, internal search engine, external authentication support, and more. It was formerly named TikiWiki.