GLPI (Gestion Libre de Parc Informatique) is an information resource manager with an administration interface. You can use it to build a database with an inventory for your company (computers, software, printers, etc.). It has functions to make the daily life of the administrators easier, including a job/request tracking system with mail notification and methods to build a database with basic information about your network topology. It provides a precise inventory of all the technical resources (all their characteristics are stored in a database) and management and history of the maintenance actions and the bound procedures. It is dynamic and is directly connected to the users, who can post requests to the technicians.
openQRM is a data-center management and cloud computing platform. Its fully pluggable architecture focuses on automatic, rapid, and appliance-based deployment, monitoring, high-availability, cloud computing, and especially on supporting multiple virtualization technologies. openQRM is a single-management console for a complete IT infrastructure and provides a well-defined API which can be used to integrate third-party tools as additional plugins.
RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
SysAid is a dynamic and highly intuitive software solution for small to medium-sized organizations. It provides extensive helpdesk, asset management, monitoring, reports and analysis, knowledgebase, live chat, and IT benchmarking applications in a simple, attractive, and easy-to-use package. The software comes with standardized templates to help you get started right away and fully customizable options to meet your day-to-day IT needs. SysAid manages system vitals by automatically scanning, listing, and monitoring your organization's network (SNMP devices, hardware, software, and change history) and raising early warning alerts (email, SMS).
KeyOS is an integrated IT management platform compliant with the principles behind ISO 20000. Easily expandable through a plugins system, it provides a wide set of management consoles and dashboards, and interoperability with other tools used by system administrators. It provides a Windows and Linux agent to provide inventory and monitoring of hardware assets, a Centreon-Nagios connector, monitoring for anti-virus and backup programs, remote assistance, a help-desk and ticketing system with request routing, escalation, and SLA management, VoIP integration, automated translation, time-sheets, and intervention reports, and more.
SPM (formerly known as SPAM) is a set of tools that help manage change in an AIX environment. It uses a client-server architecture and is focused on five functional areas: collection of configuration, reporting configuration changes, comparing configurations, extracting configuration, and searching for configuration changes. Each of these functional areas also includes reporting and export capabilities. The collection of configuration is achieved by installing a client package on all systems being managed. The SPM Server provides a Web interface for reporting and examining configuration changes.
Pulse 2 is a tool that simplifies application deployment, inventory, and maintenance of an IT network. It has been designed to handle anywhere from dozens of computers on a single site to 100 000+ computers spread on many sites. It is an easy-to-use, safe, and flexible solution that lets you create and deploy hard disk images of your computers, deploy new software and security updates on all your IT assets, perform software and hardware inventory, and perform remote diagnostics and remote management.