RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
Cerb is a fast and flexible Web-based platform for business collaboration and automation. It helps you remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share expert knowledge, and otherwise execute efficiently.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
OpenPSA is a Web application designed specifically to meet the needs of Web agencies and consultants. It aims to be a one-stop solution for the management of typical agency business processes, such as project management and time tracking, invoicing and document management, and group calendars. It also includes CRM features such as sales force automation and direct marketing, and is extendable via the builtin component framework.
phlyMail is a groupware, webmailer, and PIM. It offers unlimited nested groups, unlimited POP3/IMAP profiles, quotas, an integrated address book, a calendar with multiple reminders and event repetitions, a file manager with an integrated WebDAV server, the ability to send faxes, SMS support (which lets you send SMS, get reminded of events via SMS, and get email notification via SMS), a bookmark manager, themes, and multilingual support. It uses either sendmail or SMTP to send email, and can handle MIME and SSL connections. Support for IDN (Internationalized Domain Names) is included. Through its modular design, it's easy to add completely new features as modules, which can be plugged into the system.
SPM (formerly known as SPAM) is a set of tools that help manage change in an AIX environment. It uses a client-server architecture and is focused on five functional areas: collection of configuration, reporting configuration changes, comparing configurations, extracting configuration, and searching for configuration changes. Each of these functional areas also includes reporting and export capabilities. The collection of configuration is achieved by installing a client package on all systems being managed. The SPM Server provides a Web interface for reporting and examining configuration changes.
XWiki is a WikiWiki clone written in Java that supports many popular features of other Wikis like the Wiki syntax, version control, attachments, security, and searching, but also many advanced features like templates, database and dynamic development using scripting languages (Velocity, Groovy, Ruby, Python, PHP, and more), an extension system and skinability, J2EE scalability, an XML/RPC remote API, statistics, RSS feeds, PDF exporting, WYSIWYG editing, an Office viewer and importer, and a lot more.
GLPI (Gestion Libre de Parc Informatique) is an information resource manager with an administration interface. You can use it to build a database with an inventory for your company (computers, software, printers, etc.). It has functions to make the daily life of the administrators easier, including a job/request tracking system with mail notification and methods to build a database with basic information about your network topology. It provides a precise inventory of all the technical resources (all their characteristics are stored in a database) and management and history of the maintenance actions and the bound procedures. It is dynamic and is directly connected to the users, who can post requests to the technicians.
i-doit is a Web-based IT documentation and CMDB. It documents IT-systems and their changes, defines emergency plans, displays vital information, and helps to ensure a stable and efficient IT operation. All information can be organized (details flexibly adjusted), stored, and maintained in one place. This allows simple Helpdesk, Support, and Planning functions and provides the basis for quality assurance and certification. i-doit allows services to be documented as a logical grouping of objects placed in relation to each other. This provides the basis for (ITIL) processes such as Change and Problem Management, and helps to control and manage the SLA (Service Level Agreement) or the communication with users. Its interfaces to other ITSM applications (like Nagios, Request Tracker, etc.) allow the entering of data only once in the ITSM environment. i-doit maintains one holistic view of the operational situation.