RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
Ryan's In/Out Board is a Perl driven in/out board for small to medium-sized organizations whose staff need to be aware of the other staff members' whereabouts. It displays the name, phone, status, comments, and date/time for each staff member. Staff are able to quickly change their status by either clicking on their name or calling the main script with a "name" parameter. Standard comments are provided but can be added to or replaced by any comment the user wishes. With the aid of a cron job or scheduled task, it will also clear all staff as OUT every night, without removing any comments they have entered. It has a simple and clear interface and users can also search for the status of any staff member. The generated page can be automatically refreshed at your chosen interval and status colors are defined by you. It also displays staff internal phone numbers and you can use your own header and footer files. Staff can be grouped into teams or departments.
Hoteldruid is designed to manage weekly or daily rental of house apartments or hotel rooms. It uses a PostgreSQL, MySQL, or SQLite database as a backend. Reservations can be assigned to rooms automatically with user-defined rules. Pages with forms to check availability for Internet sites can be created. It supports multiple users with a privileges system. Documents and invoices can be printed, saved, and emailed.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
OpenPSA is a Web application designed specifically to meet the needs of Web agencies and consultants. It aims to be a one-stop solution for the management of typical agency business processes, such as project management and time tracking, invoicing and document management, and group calendars. It also includes CRM features such as sales force automation and direct marketing, and is extendable via the builtin component framework.
KForge is a stable, enterprise application for project hosting. KForge provisions project services on-demand and controls access with a robust, role-based, single sign-on access controller. Project services include version control systems (e.g. Git, Mercurial, Subversion); project frameworks with mechanisms to plan and track work (e.g. Trac); wikis and mailing lists (e.g. MoinMoin, Mailman); and content management systems and blogs (e.g. Joomla, Wordpress). KForge also provides a complete Web interface for administration of project members and services, as well as a fully-developed plugin system so that new kinds of services can be added easily.
i-doit is a Web-based IT documentation and CMDB. It documents IT-systems and their changes, defines emergency plans, displays vital information, and helps to ensure a stable and efficient IT operation. All information can be organized (details flexibly adjusted), stored, and maintained in one place. This allows simple Helpdesk, Support, and Planning functions and provides the basis for quality assurance and certification. i-doit allows services to be documented as a logical grouping of objects placed in relation to each other. This provides the basis for (ITIL) processes such as Change and Problem Management, and helps to control and manage the SLA (Service Level Agreement) or the communication with users. Its interfaces to other ITSM applications (like Nagios, Request Tracker, etc.) allow the entering of data only once in the ITSM environment. i-doit maintains one holistic view of the operational situation.