OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Chief Database records time series data in real time. Data is compressed to reduce disk requirements and improve performance. Redo logging and caching provide high performance on minimal hardware, with minimal data loss in the event of hardware failure. 1 million coordinates can be processed per second on server-level hardware. All interfaces are SOAP; allowing for easy integration with other systems and Web sites. Data is usually from a telemetered resource, but can also come from SNMP. Chief Trends allows for trending data inside Firefox. Chief Calculator is a Perl calculation engine to manipulate the data in whatever way you want.
Time Star is calendar-based software to make bookings, manage work, and issue quotations, job sheets, invoices, and receipts. Full e-commerce facilities, content management, and a whole range of additional work management features are available. Set reminders and get an email with the details. Place a booking by adding an event into the calendar. Manage your jobs in day, week, and month views. You can create and manage user accounts. Mark jobs as complete then set account terms for payment. Manage complete and incomplete work. Add materials / parts and suppliers to your invoices as well as 3rd party fees. Add extra information about your jobs by setting fields and uploading files and images. Check paid and unpaid customer accounts Generate quotations, job sheets, invoices, and receipts to send to your clients. Take payments online for your completed jobs. Create graphs using client, work, and financial data.