3 projects tagged "Help desk"
Updated 18 Oct 2010
ManageEngine ServiceDesk Plus
| Pop | 19.67 |
|---|---|
| Vit | 30.77 |
ManageEngine ServiceDesk Plus is a Web based, easy-to-use help desk and asset management software whose features include contract managenent, purchasing, and knowledge management. It has an ITIL ready version too. It integrates ticketing, asset tracking, purchasing, contract management, and knowledge base in one package. ServiceDesk Plus enables end-users to submit tickets via an online Web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification, and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
Updated 10 Feb 2011
PHP Easy Ticket System
| Pop | 30.48 |
|---|---|
| Vit | 28.84 |
PHP Easy Ticket System is a full blown help desk application that you can use for support, reports, errors, feedback, or a help desk. It has administration control and users can check how their tickets are coming along.
Updated 04 Jan 2012
KeyOS
| Pop | 54.72 |
|---|---|
| Vit | 22.48 |
KeyOS is an integrated IT management platform compliant with the principles behind ISO 20000. Easily expandable through a plugins system, it provides a wide set of management consoles and dashboards, and interoperability with other tools used by system administrators. It provides a Windows and Linux agent to provide inventory and monitoring of hardware assets, a Centreon-Nagios connector, monitoring for anti-virus and backup programs, remote assistance, a help-desk and ticketing system with request routing, escalation, and SLA management, VoIP integration, automated translation, time-sheets, and intervention reports, and more.
