OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
123 Live Help is a Web-based support software for businesses. It shows visitors to your Web site that a live agent is just a click away and enables operators to chat in real time with them. There are text and video chat options. It is secure, fast, flexible, customizable, and cost-effective. There is a full-featured administrative panel for operators and administrators, allowing them to automatically detect customers' details, track their footprints, transfer chats, follow the visitor's Web browsing, check spelling, get canned messages, and more. Administrators also can monitor all chat sessions and get statistics on the traffic sources of visitors and performance of operators.
OpenLaunch is a Web-based content management system that integrates a broad array of services into a single, fully-featured, elegantly designed Web site. The project aims to eliminte the difficulty of integrating multiple systems into a single Web site by implementing a blog, forum, Web pages, wiki, and (coming soon) E-Commerce and support tickets. It is built around the Torpedo Framework, an open MVC framework which includes support for controllers, forms, and a large number of other very useful utilities.