RSS 2 projects tagged "Help desk"

No download No website Updated 22 Sep 2012 OTRS

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Pop 802.69
Vit 12.53

OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.

No download Website Updated 11 Aug 2011 VisionProject

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Pop 72.29
Vit 5.22

VisionProject is a powerful Web-based project management tool and issue tracking system that also includes modules for helpdesk/support, time management, document management, and much more. VisionProject is built to be easy to use and customizable. The extensive functionality offered includes drag-and-drop, search possibilities also within the attached documents, sub-items, a Web portal for external customers, support for popular concepts used in project management and IT service management, such as ITIL, Scrum, Lean, Waterfall, etc.

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Monitorix

A Web-based lightweight system monitoring tool for Linux/Unix servers.

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TimeIT

A simple-to-use time tracker.