RSS 2 projects tagged "Help desk"

No download No website Updated 22 Sep 2012 OTRS

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Pop 810.16
Vit 12.54

OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.

No download Website Updated 18 Oct 2010 ManageEngine ServiceDesk Plus

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Pop 34.28
Vit 35.72

ManageEngine ServiceDesk Plus is a Web based, easy-to-use help desk and asset management software whose features include contract managenent, purchasing, and knowledge management. It has an ITIL ready version too. It integrates ticketing, asset tracking, purchasing, contract management, and knowledge base in one package. ServiceDesk Plus enables end-users to submit tickets via an online Web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification, and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.

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pride

Poor Richard's Independent anDroid Environment.

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Timeline

A cross-platform application for displaying and navigating events on a timeline.