7 projects tagged "Help desk"
Updated 22 Sep 2012
OTRS
| Pop | 652.14 |
|---|---|
| Vit | 13.72 |
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Updated 30 Jan 2012
123 Live Help Server
| Pop | 65.41 |
|---|---|
| Vit | 5.45 |
123 Live Help is a Web-based support software for businesses. It shows visitors to your Web site that a live agent is just a click away and enables operators to chat in real time with them. There are text and video chat options. It is secure, fast, flexible, customizable, and cost-effective. There is a full-featured administrative panel for operators and administrators, allowing them to automatically detect customers' details, track their footprints, transfer chats, follow the visitor's Web browsing, check spelling, get canned messages, and more. Administrators also can monitor all chat sessions and get statistics on the traffic sources of visitors and performance of operators.
Updated 11 Aug 2011
VisionProject
| Pop | 89.27 |
|---|---|
| Vit | 5.96 |
VisionProject is a powerful Web-based project management tool and issue tracking system that also includes modules for helpdesk/support, time management, document management, and much more. VisionProject is built to be easy to use and customizable. The extensive functionality offered includes drag-and-drop, search possibilities also within the attached documents, sub-items, a Web portal for external customers, support for popular concepts used in project management and IT service management, such as ITIL, Scrum, Lean, Waterfall, etc.
Updated 26 Feb 2010
i-net HelpDesk
| Pop | 45.78 |
|---|---|
| Vit | 1.06 |
i-net HelpDesk is a service management solution for SMEs. It is platform independent, supports open standards, and interfaces with leading inventory solutions: LOGINventory, MS SMS 2003, Netinventory, etc.
Updated 10 Feb 2011
PHP Easy Ticket System
| Pop | 30.33 |
|---|---|
| Vit | 28.85 |
PHP Easy Ticket System is a full blown help desk application that you can use for support, reports, errors, feedback, or a help desk. It has administration control and users can check how their tickets are coming along.
Updated 13 Oct 2011
ProfDepanne
| Pop | 30.40 |
|---|---|
| Vit | 1.11 |
ProfDepanne is a program to help computer users resolve problems by themselves, after answering a few questions. It also gives information about the computer system and its use. It can also help someone migrate to a free operating system like GNU/Linux.
Updated 04 Jan 2012
KeyOS
| Pop | 54.94 |
|---|---|
| Vit | 22.50 |
KeyOS is an integrated IT management platform compliant with the principles behind ISO 20000. Easily expandable through a plugins system, it provides a wide set of management consoles and dashboards, and interoperability with other tools used by system administrators. It provides a Windows and Linux agent to provide inventory and monitoring of hardware assets, a Centreon-Nagios connector, monitoring for anti-virus and backup programs, remote assistance, a help-desk and ticketing system with request routing, escalation, and SLA management, VoIP integration, automated translation, time-sheets, and intervention reports, and more.
