RSS 8 projects tagged "Help desk"

No download No website Updated 22 Sep 2012 OTRS

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Pop 802.69
Vit 12.53

OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.

Download Website Updated 30 Jan 2012 123 Live Help Server

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Pop 58.94
Vit 4.43

123 Live Help is a Web-based support software for businesses. It shows visitors to your Web site that a live agent is just a click away and enables operators to chat in real time with them. There are text and video chat options. It is secure, fast, flexible, customizable, and cost-effective. There is a full-featured administrative panel for operators and administrators, allowing them to automatically detect customers' details, track their footprints, transfer chats, follow the visitor's Web browsing, check spelling, get canned messages, and more. Administrators also can monitor all chat sessions and get statistics on the traffic sources of visitors and performance of operators.

No download Website Updated 11 Aug 2011 VisionProject

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Pop 72.29
Vit 5.22

VisionProject is a powerful Web-based project management tool and issue tracking system that also includes modules for helpdesk/support, time management, document management, and much more. VisionProject is built to be easy to use and customizable. The extensive functionality offered includes drag-and-drop, search possibilities also within the attached documents, sub-items, a Web portal for external customers, support for popular concepts used in project management and IT service management, such as ITIL, Scrum, Lean, Waterfall, etc.

Download Website Updated 26 Feb 2010 i-net HelpDesk

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Pop 33.17
Vit 1.05

i-net HelpDesk is a service management solution for SMEs. It is platform independent, supports open standards, and interfaces with leading inventory solutions: LOGINventory, MS SMS 2003, Netinventory, etc.

Download Website Updated 10 Feb 2011 PHP Easy Ticket System

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Pop 27.31
Vit 34.13

PHP Easy Ticket System is a full blown help desk application that you can use for support, reports, errors, feedback, or a help desk. It has administration control and users can check how their tickets are coming along.

Download No website Updated 13 Oct 2011 ProfDepanne

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Pop 27.98
Vit 1.07

ProfDepanne is a program to help computer users resolve problems by themselves, after answering a few questions. It also gives information about the computer system and its use. It can also help someone migrate to a free operating system like GNU/Linux.

No download No website Updated 04 Jan 2012 KeyOS

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Pop 54.66
Vit 28.95

KeyOS is an integrated IT management platform compliant with the principles behind ISO 20000. Easily expandable through a plugins system, it provides a wide set of management consoles and dashboards, and interoperability with other tools used by system administrators. It provides a Windows and Linux agent to provide inventory and monitoring of hardware assets, a Centreon-Nagios connector, monitoring for anti-virus and backup programs, remote assistance, a help-desk and ticketing system with request routing, escalation, and SLA management, VoIP integration, automated translation, time-sheets, and intervention reports, and more.

No download No website Updated 06 Jan 2014 OpenLaunch

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Pop 106.91
Vit 2.33

OpenLaunch is a Web-based content management system that integrates a broad array of services into a single, fully-featured, elegantly designed Web site. The project aims to eliminte the difficulty of integrating multiple systems into a single Web site by implementing a blog, forum, Web pages, wiki, and (coming soon) E-Commerce and support tickets. It is built around the Torpedo Framework, an open MVC framework which includes support for controllers, forms, and a large number of other very useful utilities.

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Project Spotlight

Ctalk

A language that adds classes, methods, and other object oriented features to C.

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MUSCLE

A multiplatform, multilanguage, N-way client/server protocol library and server.