OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
DeTraS provides several tools to track development activities by registering applications that developers use on an X11 session. It also allows you to send collected data to a server and takes care about your privacy. The idea behind DeTraS is taken from Timeline, a shell script written by Nat Friedman.