OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Cedar Backup is a software package designed to manage system backups for a pool of local and remote machines. Cedar Backup understands how to back up filesystem data as well as MySQL and PostgreSQL databases and Subversion repositories. It can also be easily extended to support other kinds of data sources. Cedar Backup is focused around weekly backups to a single CD or DVD disc. It supports multisession discs, allowing you to add incremental data to a disc on a daily basis. Cedar Backup also provides a Python library of backup-related functionality.