OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
edit-on Pro is a cross-platform, in-browser, WYSIWYG editor Java applet which enables XHTML content authoring with XML markup. The editor is compact, powerful and requires no special libraries or client plugins. It includes CSS support, table editing, a spelling checker, multi-language support, and features an API that allows full customisation and seamless integration into Web-based applications. It perfectly complements content management systems, e-learning, knowledge management systems, and CRM. A free trial version is available for download and includes complete developer samples and a comprehensive integration manual.
Jaxe is a Java XML editor with a graphical document-oriented interface. It is configurable with an XML schema and a configuration file. It supports validation at element insertion, and is customisable with Java modules. XSL transforms can be used to export documents in XML, HTML, or PDF. Sample configurations include XML schemas, XHTML strict, Docbook, and DITA.
The edit-on JavaBean SDK is a customizable, feature-rich JavaBean that allows developers to add WYSIWYG editing functionality to their AWT- or Swing-based applications. It features an intuitive word processor-like user interface that enables XHTML content authoring with XML markup, and has a royalty free run-time license.
Simple Groupware is a complete enterprise application offering email, calendaring, contacts, tasks, document management, synchronization with cell phones and Outlook, full-text search, and much more. Simple Groupware combines standards like RSS, iCalendar, vCard, IMAP, POP3, SMTP, CIFS, CSV, WebDAV, LDAP, and SyncML under one platform. Unlike other groupware software, Simple Groupware contains the programming language sgsML to enable the quick customization and creation of powerful Web applications.