OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Datum is a Web application which shares data from databases and information related to these databases. The core of the software provides user management and permissions, news, file sharing, visualisation of the database schema through WWWSQLDesigner, data reports with charts, dynamic charts, an asynchronous daemon, internationalization, a help system, database management with optimization and triggers, and user history. Modules can be added to add special functionalities or interfaces for a database.