OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Thingamablog 1.0.6 Wikilink + ISCIM extension is a patch for Thingamablog, a program that generates a whole blog as static pages. This patch fixes a bug in the user interface, improves the Insert Special Character feature, and implements a Wikilink feature. The Wikilink feature allows you to link blog entries to each other, even if you don't know the URL for them.