OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
php_db2util is a module that extends PHP with mass data movement functions. It supports connecting to a DB2 server, loading data from a client or server with a replace option or insert option, and exporting data from a table to a client. It also allows the runstats utility to be run to recreate indexes.