AgileTrack is an agile development planning and iteration tracking tool. It assists in the creation and life-cycle of iterations, projects, stories, tasks, and bugs. It is focused on simplicity and practicality. Its interface is designed to be useful specifically for software developers on small development teams with rapidly-changing priorities and requirements. Its primary interface for developers is geared toward availability, speed, and purpose. It is flexible and minimalistic with respect to the data that is required for records. It is designed to be compatible with agile development methodologies, particularly Extreme Programming.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.