The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, LDAP and Active Directory integration, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.
VisionProject is a powerful Web-based project management tool and issue tracking system that also includes modules for helpdesk/support, time management, document management, and much more. VisionProject is built to be easy to use and customizable. The extensive functionality offered includes drag-and-drop, search possibilities also within the attached documents, sub-items, a Web portal for external customers, support for popular concepts used in project management and IT service management, such as ITIL, Scrum, Lean, Waterfall, etc.
EPESI is a Web application for managing business information. It allows you to store, organize, process, link, and share records between people within a single company or organization. Standard features include a shared calendar, tasks, and address book, an integrated Roundcube e-mail client, an advanced permission system, easy form filling (Click2Fill), record change tracking (Watchdog), and full record history. Its modular design can be easily customized and modified to match your processes and workflow. The EPESI framework allows rapid development of custom modules and extension of the functionality of the basic CRM package into full ERP applications.
Kimai is software that tracks work time and classifies it. It tracks time and prints out a summary (time sheet) of your activities on demand. The reports can be yearly, monthly, daily, by customer, by project, or by action. Its interface is based on using a Web browser. You can install it as a Web service or as a single-user program on your local workstation. It is appropriate both for multiple simultaneous users or a single user. Kimai does not have to run to do the recording.
WebIssues is a multi-platform system for issue tracking and team collaboration. It can be used to store, share, and track issues with various attributes, description, comments, and file attachments. It is easy to install and use but has many capabilities and is highly customizable. Desktop and Web clients are provided.
AgileTrack is an agile development planning and iteration tracking tool. It assists in the creation and life-cycle of iterations, projects, stories, tasks, and bugs. It is focused on simplicity and practicality. Its interface is designed to be useful specifically for software developers on small development teams with rapidly-changing priorities and requirements. Its primary interface for developers is geared toward availability, speed, and purpose. It is flexible and minimalistic with respect to the data that is required for records. It is designed to be compatible with agile development methodologies, particularly Extreme Programming.