f2w helpdesk is a Web-based helpdesk package. It allows requests to be categorised to an arbitrary level of detail using a expert-system-like question and answer method. Advice and problem-specific information can be associated with the request categories, thus building up a knowledge base to speed the resolution of frequently occurring problems. Users can also add their own tasks, thus using it as a todo list or for workflow within teams, and notes can be added to each request at any time.
Keylime for Zope is a set of generic objects to facilitate fast SQL application development. It offers the following objects, which can be used or overridden: htmlView, htmlInsert, formInsert, formUpdate, and htmlDelete. It uses Folder properties to define sqlTable, sqlKey, and sqlUniq so that the application will function using generic or overridden forms. Infinitely hierarchical SQL applications can be written very quickly. Sample apps and a Zope installation guide are included.