gPM (generic Process Management) is a generic TOPCASED tool for business process management that can also be used for bug or issue tracking and for other almost any document-based process. gPM is composed of a server and several clients are available (Web-based, Eclipse Mylyn connector, Eclipse rich client). As gPM is a generic tool, it needs to be instantiated for each business process you want to support. Defining a business process consists of providing the product types, sheet types, sheet link types, and the life cycle of each sheet type. gPM configuration also includes roles and access controls, sheet type life cycles, dictionaries and translations, functional extension points, filters, and more. gPM has already been successfully instantiated for both simple development processes (like Mantis or Bugzilla) and complex industrial processes, like in the aerospace domain.
The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, LDAP and Active Directory integration, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.
VisionProject is a powerful Web-based project management tool and issue tracking system that also includes modules for helpdesk/support, time management, document management, and much more. VisionProject is built to be easy to use and customizable. The extensive functionality offered includes drag-and-drop, search possibilities also within the attached documents, sub-items, a Web portal for external customers, support for popular concepts used in project management and IT service management, such as ITIL, Scrum, Lean, Waterfall, etc.
EPESI is a Web application for managing business information. It allows you to store, organize, process, link, and share records between people within a single company or organization. Standard features include a shared calendar, tasks, and address book, an integrated Roundcube e-mail client, an advanced permission system, easy form filling (Click2Fill), record change tracking (Watchdog), and full record history. Its modular design can be easily customized and modified to match your processes and workflow. The EPESI framework allows rapid development of custom modules and extension of the functionality of the basic CRM package into full ERP applications.
Kimai is software that tracks work time and classifies it. It tracks time and prints out a summary (time sheet) of your activities on demand. The reports can be yearly, monthly, daily, by customer, by project, or by action. Its interface is based on using a Web browser. You can install it as a Web service or as a single-user program on your local workstation. It is appropriate both for multiple simultaneous users or a single user. Kimai does not have to run to do the recording.
Streber is a wiki-based project management tool. Freelancers and small teams can easily use it to set up projects and keep track of tasks, milestones, issues, bugs, efforts, etc. Project user rights can be adjusted (e.g., to provide clients a limited view of the current project state).
Teamwork is a Web-based groupware for project management. It supplies groupware, issue tracking, cost control, and document and project management features with fine-grained security in a friendly interface. Agile methodologies such SCRUM are supported. Teamwork is easy to integrate with your IT infrastructure. Supports multiple databases (via hibernate), browsers, and languages.