OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Thunderbird is a total redesign of the Mozilla mail component to produce a cross-platform, stand-alone mail application using the XUL user interface language. It has many new features, among them the ability to customize your toolbars the way you want them. a new look and feel with a large number of downloadable themes which alter the appearance of the client, and the ability to add UI extensions.
WackoWiki is a small, lightweight, handy, expandable Wiki clone. Its main advantages are a visual (WYSIWYG) editor, an easy installer, full Russian support, many localizations, email notification on changes/comments, several cache levels, design themes (skins) support, XHTML compliance, page rights (ACLs), and page comments.
Roundcube Webmail is a browser-based, multilingual IMAP client with an application-like user interface. It provides the full functionality you expect from an email client, including MIME support, address book, and folder manipulation. High extensibility is granted by the plugin API and the user interface is fully skinnable using XHTML and CSS 2.
Horde Groupware is an enterprise ready browser-based collaboration suite. Users can manage and share calendars, contacts, tasks, and notes with the standards compliant components from the Horde Project. Horde Groupware bundles the separately available applications Kronolith, Turba, Nag, and Mnemo. It can be extended with any of the released Horde applications or the Horde modules that are still in development, like a file manager, a bookmark manager, a forum, or a wiki.
Horde Groupware Webmail Edition is an enterprise ready browser-based communication suite. Users can read, send, and organize email messages and manage and share calendars, contacts, tasks, and notes with the standards compliant components from the Horde Project. It bundles the separately available applications IMP, Ingo, Kronolith, Turba, Nag, and Mnemo. It can be extended with any of the released Horde applications or the Horde modules that are still in development, like a file manager, a bookmark manager, a forum, or a wiki.