OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Gollem is a Web-based file manager that provides the ability to fully manage a hierarchical file system stored in a variety of backends such as a SQL database, as part of a real filesystem, or on FTP, Samba or SSH servers. It supports uploading and downloading of files, basic file operations, permissions support, and MIME recognition and viewing of files through the Horde MIME library. It is fully internationalized and translatable.
WackoWiki is a small, lightweight, handy, expandable Wiki clone. Its main advantages are a visual (WYSIWYG) editor, an easy installer, full Russian support, many localizations, email notification on changes/comments, several cache levels, design themes (skins) support, XHTML compliance, page rights (ACLs), and page comments.
Zim is a graphical text editor used to maintain a collection of wiki pages. Each page can contain links to other pages, simple formatting, and images. Pages are stored in a folder structure, like in an outliner, and can have attachments. Creating a new page is as easy as linking to a nonexistent page. All data is stored in plain text files with wiki formatting. Various plugins provide additional functionality, like a task list manager, an equation editor, a tray icon, and support for version control. Zim can be used to keep an archive of notes, take notes during meetings or lectures, organize task lists, draft blog entries and email, or do brainstorming.
EPESI is a Web application for managing business information. It allows you to store, organize, process, link, and share records between people within a single company or organization. Standard features include a shared calendar, tasks, and address book, an integrated Roundcube e-mail client, an advanced permission system, easy form filling (Click2Fill), record change tracking (Watchdog), and full record history. Its modular design can be easily customized and modified to match your processes and workflow. The EPESI framework allows rapid development of custom modules and extension of the functionality of the basic CRM package into full ERP applications.