The Bluetail Ticket Tracker (BTT) is a system for creating, storing, and keeping track of tickets. A ticket describes an issue of some sort. It can, for example, be a Trouble Report or a ToDo note. BTT also makes it possible to store customer information, which can be coupled to a ticket. BTT comes with a wiki-style knowledge base and an automatic mail store.
Yaws is a WWW technology with capabilities similar to the combination of Apache with PHP and a database. Yaws runs faster, with smaller footprint, higher scalability, and higher reliability. Subjectively speaking, it uses a more beautiful technique to generate dynamic pages than other similar technologies.