GeneSyS aims to define and implement a middleware architecture for generic system monitoring and supervision. It is an Information Society Project (IST-2001-34162) sponsored by the European Commission. It provides a middleware- and agent-based approach for system monitoring and management. It uses WebServices technology (SOAP) for communication between components and XML-based descriptions of monitoring information.
123 Live Help is a Web-based support software for businesses. It shows visitors to your Web site that a live agent is just a click away and enables operators to chat in real time with them. There are text and video chat options. It is secure, fast, flexible, customizable, and cost-effective. There is a full-featured administrative panel for operators and administrators, allowing them to automatically detect customers' details, track their footprints, transfer chats, follow the visitor's Web browsing, check spelling, get canned messages, and more. Administrators also can monitor all chat sessions and get statistics on the traffic sources of visitors and performance of operators.