OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
CDimg|tools is a set of commandline tools to inspect and manipulate CD/DVD optical disc images in formats uncommon on free Unix-like systems (like GNU/Linux or BSD). It makes it possible to convert .NRG Nero images, to demultiplex RAW+96 image files containing both stream data and sub-channel data, to decrypt CSS-scrambled VOB files, and to decrypt CSS-scrambled DVD Video image files.