OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
MIB Smithy is an application for SNMP and COPS developers, MIB and PIB designers, and Internet-draft authors. It provides a GUI-based environment for designing, editing, and compiling MIB and PIB modules according to the SMIv1, SMIv2, and COPS-PR-SPPI standards. It accelerates the development process by providing an easy-to-use GUI-based environment for developing the specifications without the syntax and formatting concerns of editing the modules by hand. It includes a number of built-in basic SNMP management tools, XML support, and (with MIB Smithy Professional) support for custom compiler output formats.
MIB Smithy SDK is a dynamic extension to Tcl/Tk (8.4+) that allows development of custom scripts for controlling SNMP agents, manipulating SMI definitions, doing conversions, and more. It is based on the core of Muonics' MIB Smithy, and the SDK supports SMIv1 and SMIv2, as well as SNMPv1/v2c/v3 with HMAC-SHA-96 and HMAC-MD5-96 authentication and DES/CBC and AES128/CFB privacy. It also provides complete read-write access to all elements of SMI/MIB Module definitions, unlike similar extensions that provide only read access to a limited subset. The SDK allows multiple discrete SMI databases and SNMP sessions, and provides all of the built-in validation and error recovery capabilites of the full product, without the visual MIB development environment.
Ametys is a powerful Web CMS used by many institutions of higher education and government, but also industries and SMEs. It is known for its ergonomic design which promotes ease of use, its social Web functionality, and the ability to manage a large number of users. It makes content publishing accessible for the non-programmer and provides an easy editorial interface very similar to Microsoft Office applications.