OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
XPertMailer is a PHP class that you can use to send encoded MIME type e-mail messages (text, HTML, HTML embedded images, attachments) towards a client or relay SMTP server with optional authorisation and TLS/SSL support. Cc and Bcc functionality is included. The class functions are optimised to execute in a very small time and to be easy to use. The data sending is done according to RFCs 821, 822, 2821, 2822, and 2487, and the message type conforms with RFCs 2045, 2046, 2047, 2048, and 2049.
cache4j is a cache for Java objects with a simple API and fast implementation. It features in-memory caching, a design for a multi-threaded environment, both synchronized and blocking implementations, a choice of eviction algorithms (LFU, LRU, FIFO), and the choice of either hard or soft references for object storage.
Horde Groupware is an enterprise ready browser-based collaboration suite. Users can manage and share calendars, contacts, tasks, and notes with the standards compliant components from the Horde Project. Horde Groupware bundles the separately available applications Kronolith, Turba, Nag, and Mnemo. It can be extended with any of the released Horde applications or the Horde modules that are still in development, like a file manager, a bookmark manager, a forum, or a wiki.