OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
coNCePTuaL is a domain-specific programming language for rapidly generating programs that measure the performance and/or test the correctness of networks and network protocol layers. A few lines of coNCePTuaL code can produce programs that would take significantly more effort to write in a conventional programming language.
easy TreeManager is a bookmark management tool for a group of users. Once logged in, you can access all links managed in the navigation tree. These links can be organized using folders and by ordering them. The administrator can add, delete, and edit links and assign these rights to other users.