Yalst ("yet another live support tool") is a powerful chatting tool that integrates easily with any Web site. The highlights are visitor and operator initiated chats, audio and video chats, visitor monitoring and tracking with alarm functionality, form monitoring, file transfers in both directions during chats, plugin-free co-browsing, marketing tools (push banners, URLs, messages, and customized surveys), ad-tracking of campaigns, conversion tracking, departments, a FAQ database, a customized contact form (if chat is offline), chat between operators, and an application programming interface for deep Web site integration.
JBuddy Messenger is an instant messaging client designed for everyday business use. It supports public instant messaging networks including AIM, ICQ, MSN, and Yahoo. With a paid license, JBuddy Messenger adds support for Google Talk, IBM Lotus Sametime, XMPP/Jabber, Microsoft Office Communications Server (OCS 2007) and Live Communications Server (LCS 2005), and the JBuddy Message Server. JBuddy Messenger offers the concept of a Meta-Buddy (Trillian calls them Meta Contacts), which is an aggregation of the presence of multiple screen names under one buddy. Also, buddy groups of the same name across multiple accounts can be visually merged to simplify large buddy lists.