OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
JAML (Java Application Markup Language) is a library for easier development of Java applications. It does this by allowing a declarative XML-based design of user interfaces. Although targeting the Java Swing Framework, it is extensible to initialize practically every Java object. A key aspect of the technology is the reduced complexity of JAML as opposed to the standard Java syntax.