OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
phpMyDirectory is a professional, full-featured tool to create a fast, secure, and user-friendly business directory (Yellow Pages). It is self-administered and supports unlimited categories, trade leads with pictures and descriptions, banners and logos, paid memberships, ratings, maps, and many other features. It includes a full- featured administrative solution. Users can be charged for paid memberships using PayPal IPN or the Authorize.net AIM feature.
WIKINDX is a single or multi-user research environment for storing searchable bibliographies, notes, and citations. It is integrated with a WYSIWYG word processor for the authoring of publication-ready articles automatically formatted to chosen citation styles. The system includes support for migrating to and from BibTeX and Endnote.
ivata groupware is a groupware/intranet portal system based around J2EE standards. It provides an enterprise-ready solution. It is a great tool to enable teams to find contacts in team and private address books, to share documents, to post articles and notes, to comment on articles, to receive notifications via email, to plan meetings and other events in the calendar, and to access email via the Web.
EZ Reusable Objects (EZRO) is a Web application that can be used by non-technical staff to manage content as "objects." Content objects containing text, video, and audio can be shared, modified, and re-styled to appear via a traditional Web site, an on-line course, an innovative "Coach," or as a community of interest site. It is highly scalable and can be used for public Web sites, secure environments, and private intra/extranets.
Net=MGM (Netmanager) is a tool to store information about subnets and virtual LANs in a data center environment. It is useful for network administrators who manage a large network and want to track information on every LAN or VLAN in the network. You can view information grouped by ownership, manager, or VLAN.
Software Engineering Environment (SEE) provides an information manufacturing platform for software development. It makes information sharing very convenient by allowing all information to be customized dynamically and letting users modify or add their own information structures at any time. It provides various predefined selections for information attributes that correspond to information manufacturing patterns. Although designed for software development, it could be used for managing any information, including book registries, personnel lists, and financial reports.
nexB OpenAssets is a tool for inventorying, managing, and monitoring applications, software, hardware, networks, and generally any IT asset. It is designed so that system administrators, IT, and finance can determine what they have, how it is configured, what it is used for, and how much it is being used, so that informed decisions can be made. It complements existing network management software, integrates with a growing number of protocols and tools, and features no-agent discovery and inventory, configuration management including dependencies and correlation, monitoring, and reporting. It makes extensive and innovative use of XML, Xpath, and Xquery.