OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
IGSuite is a Web-based groupware collaboration suite. It gives you a "box" of applications that includes wiki, email, documents, calendar, tasks, fax, contacts, notes, links, and more. The power of collaboration comes in when these individual suite components are shared and used within a group. It strives to provide location independence, platform independence, machine independence, and browser independence.
GroupOffice is a groupware suite that takes your office online, implementing online collaboration and CRM. It allows you to share projects, calendars, files and email online with co-workers and clients. It is easy to use and fully customizable. It also features synchronization with PDAs and Outlook.
Conflux is Web-based groupware and collaboration software. It offers a shared central document repository, shared calendars, tasks and contacts, and an email client. It has support for Unicode, multiple languages, and date/time formats for the English, German, and Estonian languages. Access rights are offered in hierarchical (group) form.
RSSOwl is a wise SWT-based news aggregator. Its search feature lets you hunt down the best RSS/RDF/Atom feeds on the Web, and then organize and share your feeds with agility. Other features include an integrated browser; AmphetaRate, for acquiring news tailored to your tastes; full-text searching through headlines and descriptions; export feed summaries to PDF, RTF, and HTML; the ability to import or export OPML; the ability to exchange collections with others by importing or exporting subscriptions; the ability to import or export user data to and from other machines; automatic newsfeed upating; and much more.
Cream is a multilingual customer relationship management (CRM) system for media organizations. The application tracks sales orders, payments, shipments, services, online and print subscriptions, and the effectiveness of promotional campaigns through its easy-to-use reporting and analytical functions. Cream features a powerful module for communication with customers, including incoming and outgoing email, template-based HTML newsletters, and a WYSIWYG editor.