Cerb is a fast and flexible Web-based platform for business collaboration and automation. It helps you remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share expert knowledge, and otherwise execute efficiently.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Construction Management Software is a solution for builders and construction groups to manage construction projects. It lets your clients stay up to date on their projects online. You can create a project, add tasks and clients, log in and can place comments on each task, and view estimated completion dates and the status of each task. You can export a project to a spread sheet for reporting or to create a status report to take to the job site.
Job Costing Software is a Web-based job costing product makes it easy to view or update job costs quickly. Users can view their project cost status in real time to make more accurate decisions, and can export costs to an Excel spreadsheet for reporting or printing. Two user levels allow suppliers to enter costs directly without the ability to edit other costs.
ProjectCoordinator is a Web-based collaborative workspace for project and workgroup management. It features effective information handling, and allows you to share a common document archive and quickly create a knowledge bank for the workgroup or project. It facilitates work according to a common project plan. It allows you to access the same meeting calendar and to share project news, developments, and results. The service can be used as an ASP-service, or a license can be acquired to run the software at the customer's preferred server location.
The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, LDAP and Active Directory integration, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.
gPM (generic Process Management) is a generic TOPCASED tool for business process management that can also be used for bug or issue tracking and for other almost any document-based process. gPM is composed of a server and several clients are available (Web-based, Eclipse Mylyn connector, Eclipse rich client). As gPM is a generic tool, it needs to be instantiated for each business process you want to support. Defining a business process consists of providing the product types, sheet types, sheet link types, and the life cycle of each sheet type. gPM configuration also includes roles and access controls, sheet type life cycles, dictionaries and translations, functional extension points, filters, and more. gPM has already been successfully instantiated for both simple development processes (like Mantis or Bugzilla) and complex industrial processes, like in the aerospace domain.