OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Quassel IRC is a modern, cross-platform, distributed IRC client, meaning that one or more clients can attach to and detach from a central core, much like the popular combination of screen and a text-based IRC client, but graphical. In addition to this unique feature, it aims to be a comfortable chatting program.
Ingres is a feature rich and robust database (RDBMS) that's free to use, modify, and redistribute. Support is available for a reasonable price if you need it. Ingres supports many programming languages, including Python, Ruby, Java, Perl, C/C++, and more. Ingres has a bit of a learning curve, but once mastered is extremely powerful and highly tunable. It is also very stable and reliable. Ingres is one of a fairly small number of databases providing excellent geospatial features including data types and functions compliant with the Open Geospatial Consortium (OGC) Simple Feature Specification (SFS) for SQL.
gPM (generic Process Management) is a generic TOPCASED tool for business process management that can also be used for bug or issue tracking and for other almost any document-based process. gPM is composed of a server and several clients are available (Web-based, Eclipse Mylyn connector, Eclipse rich client). As gPM is a generic tool, it needs to be instantiated for each business process you want to support. Defining a business process consists of providing the product types, sheet types, sheet link types, and the life cycle of each sheet type. gPM configuration also includes roles and access controls, sheet type life cycles, dictionaries and translations, functional extension points, filters, and more. gPM has already been successfully instantiated for both simple development processes (like Mantis or Bugzilla) and complex industrial processes, like in the aerospace domain.
YaBS is enterprise resource planning software that manages products and contacts as basic data, generates offers, orders, invoices, and reminders from it, and includes basic book keeping. It writes PDF or ODF (OpenOffice format) documents, and is a multiuser system. It is the successor of MP Invoicing. It can use any JDBC compliant database as a backend, and works in heterogenous networks, allowing fine grained security settings. It can also be extended with modules.
naarani Personal Access is a Java library to run programs that need to create, design, and access a MySQL database. It features automated managment of user rights, SQL code, table updates/track, data input/user masks, and a plugin to quickly add menu/custom fields management. Table and modules (masks) can be created or updated while debugging (even inside Eclipse) without reloading the program.