OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Evergreen is an integrated library system originally developed by the Georgia PINES consortium for use as their automation system, and now includes contributions from around the world. It was designed from scratch for large-scale deployment in very large public library and state-wide consortium environments with tens of millions of records and hundreds of libraries, but can also scale down to the smallest of single-branch libraries.
SWAMP is a workflow processing platform in which the workflow is designed in an XML based language in one file which is read by the SWAMP server. It avoids hardcoding business logic, and workflows can be built from different workflow "patterns" like simple actions, decisions, selections, loops, and custom code. The SWAMP server automatically creates a Web GUI from the workflow definition file that guides users through the business logic process based on their roles. Notification is sent if required. Overview pages over all running workflows and much more are available.
IGSuite is a Web-based groupware collaboration suite. It gives you a "box" of applications that includes wiki, email, documents, calendar, tasks, fax, contacts, notes, links, and more. The power of collaboration comes in when these individual suite components are shared and used within a group. It strives to provide location independence, platform independence, machine independence, and browser independence.
@Mail Groupware combines the ability to share address books, calendar items, and tasks among groups of users with optional permission levels. It provides a complete Web- based groupware system for users within your organization and provides an Outlook 2003/2000 to Web synchronization utility for Contacts and Calendar data.
ivata groupware is a groupware/intranet portal system based around J2EE standards. It provides an enterprise-ready solution. It is a great tool to enable teams to find contacts in team and private address books, to share documents, to post articles and notes, to comment on articles, to receive notifications via email, to plan meetings and other events in the calendar, and to access email via the Web.