Cerb is a fast and flexible Web-based platform for business collaboration and automation. It helps you remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share expert knowledge, and otherwise execute efficiently.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
lib_MTA is a BASH function library for dealing with email. It provides support for unencrypted and TLS-encrypted relaying of email with attachments, special mailing list filtering, and From address spoofing. The installation automatically sets up a mailing list filtering infrastructure that can be enabled with a few simple steps. Example scripts for relaying email and filtering mailing lists are included in the package with the library. Desktop users can employee a simple script to send email to remote addresses without the need for a local MTA, provided they have relay access via Gmail or their ISP.