Ingres is a feature rich and robust database (RDBMS) that's free to use, modify, and redistribute. Support is available for a reasonable price if you need it. Ingres supports many programming languages, including Python, Ruby, Java, Perl, C/C++, and more. Ingres has a bit of a learning curve, but once mastered is extremely powerful and highly tunable. It is also very stable and reliable. Ingres is one of a fairly small number of databases providing excellent geospatial features including data types and functions compliant with the Open Geospatial Consortium (OGC) Simple Feature Specification (SFS) for SQL.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.