YouTrack is a Web-based, keyboard-centric issue and bug tracker. Its lightning-fast bug reporting is complemented with powerful native language-like search queries and batch operations on multiple issues from the command window. All major functionality is accessible from anywhere via easy-to-learn shortcuts. You can create and manage custom attributes and adjust their visibility. Batch operations can also be performed programmatically with the REST API. Issues can be posted from any Web page via the 'Create Issue' bookmarklet.
gPM (generic Process Management) is a generic TOPCASED tool for business process management that can also be used for bug or issue tracking and for other almost any document-based process. gPM is composed of a server and several clients are available (Web-based, Eclipse Mylyn connector, Eclipse rich client). As gPM is a generic tool, it needs to be instantiated for each business process you want to support. Defining a business process consists of providing the product types, sheet types, sheet link types, and the life cycle of each sheet type. gPM configuration also includes roles and access controls, sheet type life cycles, dictionaries and translations, functional extension points, filters, and more. gPM has already been successfully instantiated for both simple development processes (like Mantis or Bugzilla) and complex industrial processes, like in the aerospace domain.
JIRA Client is a desktop front-end for Atlassian JIRA. It boosts your productivity with an interactive interface, enables greater mobility with its offline mode, and has many useful features such as smart search, a time tracking widget, a screenshot editor, and others. JIRA Client Lite is a freeware version that works with 10-user starter JIRA.
Yokadi is a command-line oriented, SQLite powered, TODO list tool. It helps you organize all the things you have to do and you must not forget. It aims to be simple, intuitive, and very efficient. In Yokadi, you manage projects, which contain tasks. At the minimum, a task has a title, but it can also have a description, a due date, an urgency, and keywords. Keywords can be any word that help you to find and sort your tasks.
The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, LDAP and Active Directory integration, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.