Bugzero is a Web-based change management and issue tracking system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used equally well as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues. It is easy to use, but still flexible and adaptive, and can be configured to fit to your organization's unique business process and workflow.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
AbulÉdu is a Ubuntu-based distribution for primary schools. It is currently in French but most of the tools can be translated. An AbulÉdu server can handle Mac, Windows (samba), GNU/Linux and X terminal (with LTSP) clients. The server acts as a central gateway for Web, mail, and printing, and facilitates the management of classes, pupils, and teachers. Everybody can publish Web pages on an intranet using Apache and all administration tasks are performed using a browser. The result is that a teacher who is not a computer specialist can install and manage a school network.
email@Scanner is an application that parses email from either an email server, email files, or one of several Macintosh email clients, selecting only those email that satisfy given criteria. Data may be extracted from anywhere within the selected email and further refined via data filters and scripts and then used to update a FileMaker or ODBC database. An optional outgoing email may be sent, created with data from the email and/or the associated database record.
CyrUp is a Web-based user management interface for mail systems based on the Postfix MTA, Cyrus IMAP, and MySQL or PostgreSQL. CyrUp features multi-domain support in two ways, crypted or clear-text passwords, and administrative right delegation on a per domain basis. The CyrUp is well-suited for mail systems with up to 100 mailboxes per domain.