OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Thunderbird is a total redesign of the Mozilla mail component to produce a cross-platform, stand-alone mail application using the XUL user interface language. It has many new features, among them the ability to customize your toolbars the way you want them. a new look and feel with a large number of downloadable themes which alter the appearance of the client, and the ability to add UI extensions.
Forwards is a Horde module for setting user e-mail forwards via the .forward mechanism supported by several popular mailers. Forwards provides fairly complete support for setting .forward style forwards on Sendmail, Courier, or Qmail based systems via an FTP transport. It also has drivers for Mdaemon, Exim SQL, Exim LDAP, Custom SQL, and SOAP based systems.
MIMP is a version of the popular webmail client IMP intended for mobile phones and PDAs. Basic webmail functionality is implemented, including mailbox viewing and paging, viewing messages, deleting, replying, forwarding, and composing new messages. It utilizes the Horde Application Framework.
Simple Groupware is a complete enterprise application offering email, calendaring, contacts, tasks, document management, synchronization with cell phones and Outlook, full-text search, and much more. Simple Groupware combines standards like RSS, iCalendar, vCard, IMAP, POP3, SMTP, CIFS, CSV, WebDAV, LDAP, and SyncML under one platform. Unlike other groupware software, Simple Groupware contains the programming language sgsML to enable the quick customization and creation of powerful Web applications.