OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
ObexTool is a graphical frontend for ObexFTP, which is able to communicate with mobiles and other devices using the Obex Protocol. The Siemens S45, S45i, S25, S35, SL45i, SL45, M50, C55, S55, C65, C65V, Ericsson R320, T68i, Sony/Ericsson T300, Ki700, and Nokia 6230 and 6670 have been reported to work with obexftp, though it should also work with other phones.