OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
DB2 is a database management system that offers industry leading performance, scalability, and reliability on your choice of platform from Linux to z/OS. Its Web Control Center offers administrators an easy-to-use interface for maintaining databases, and can be run from any Java-enabled Web browser. For Java developers, DB2 UDB for Linux offers support for JDBC and SQLJ, and Net.Data allows for the creation of dynamic data diven Web applications. DB2 UDB for Linux allows you to harness the power of user-defined types and functions and support for Binary Large Objects.