OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
SecuXabber is a secure Jabber-client for Android that uses strong, asymmetric encryption on top of the XMPP protocol. A key pair is generated on application start-up. Users can send their public key to other SecuXabber users via Bluetooth. This face-to-face check ensures the veracity of the public key. After the keys have been imported by both users, all communication between them is encrypted using strong 4096 bit encryption. It supports all relevant XMPP features, works with multiple accounts, is highly customizable, and has many other useful features.