RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
The Apache Open For Business Project is an enterprise automation software project that includes ERP, CRM, E-Business/E-Commerce, SCM, MRP, and CMMS/EAM functions. It is a foundation and starting point for enterprise solutions and can certainly be used out of the box, but is also great for creating specialized applications.
vTiger is a Web-based customer relationship management (CRM) system that competes with applications like Goldmine, SugarCRM, and Salesforce.com. The JumpBox for vTiger is a virtual appliance that requires minimal technical knowledge to install. It has a built in Web administration console, and a backup system that supports archiving the state of the JumpBox to NFS, Windows file shares, and Amazon S3.
JumpBox for the SugarCRM CRM System is a self-contained virtualized instance of SugarCRM, a market-leading customer relationship management (CRM) application. SugarCRM’s open source architecture easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. The JumpBox requires minimal technical knowledge to get it installed and the built-in Web administration console and backup system allow you to feel comfortable that it’s going to keep running.
EPESI is a Web application for managing business information. It allows you to store, organize, process, link, and share records between people within a single company or organization. Standard features include a shared calendar, tasks, and address book, an integrated Roundcube e-mail client, an advanced permission system, easy form filling (Click2Fill), record change tracking (Watchdog), and full record history. Its modular design can be easily customized and modified to match your processes and workflow. The EPESI framework allows rapid development of custom modules and extension of the functionality of the basic CRM package into full ERP applications.
Kiwi Manager is an online project management application. Its features include an AJAX interface, Gantt and PERT charts, progress and financial reports, earned value analysis of project performance, resource calendars, role based user access control, RSS syndication of project activities, project based file repositories with integrated approval and versioning systems, image thumbnail generation, video, Flash, and PDF previews, time tracking, project based forums and help desks, task calendars, and more.
Volo Milestone is a Web-based workgroup management system. It can track almost all job functions with virtually any type of call center, help desk, office, factory, law firm, or clinic. It can help reduce your CRM and helpdesk tracking costs. It can be installed in minutes, and its intuitive interface is meant to be used without the need for training. Its speedy performance can scale from small to very large offices and multiple departments. Its functionality can be extended easily with its organized design.