RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
The BID software was designed to apply business rules to your email traffic. Business information can come from business applications, monitoring applications, or normal users requesting or providing data. The goal of the BID tool is to automate the dispatching of this information and to join a business-case with a responsible receiver. A receiver can be a human being or another BID server customized for a special business-case. The BID server was designed as a generic server using plugins to serve specific business-rules.