RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
Data Center Audit (DCA) is a low cost Web-based configuration management (CMDB) software application for IT data center asset management and inventory control. It is targeted for small to medium size data centers looking for a simple, non-intrusive method of management of their data center. It offers the ability to view granular details of all IT data center elements as well as the ability to view host-to-switch-to-storage mappings, reserve (check out) elements, a visual layout view of your data center, audit logging, and the ability to export views to CSV.