RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
The Apache Open For Business Project is an enterprise automation software project that includes ERP, CRM, E-Business/E-Commerce, SCM, MRP, and CMMS/EAM functions. It is a foundation and starting point for enterprise solutions and can certainly be used out of the box, but is also great for creating specialized applications.
OpenEMM is a Web-based enterprise application for email marketing, marketing automation, email newsletter, and service email (like transaction email and event and time triggered email). It offers many features for professional users, among them: a great user interface, automatic bounce management, opening and link tracking, a lot of graphical real-time statistics, a content management system, a multi-queue mail backend for maximum sending performance, a plugin interface to easily extend the core functionality, and a scripting feature to enhance the functionality of OpenEMM with triggerable customized actions.
PhpCompta is an accounting application. It is Web based and follows Belgian and French accountancy systems, but can be adapted to others. This application is able to handle the accounting for several small and medium-sized companies, and can create invoices or reports with OASIS or RTF templates. It can also manage analytic accountancy and follow-up of customers and suppliers. A plugin system is provided.
SOLIS is a Web-based enterprise framework for sales management which combines ERP (enterprise resource planning) and CRM (customer relationship management) features. SOLIS is targeted at import and distribution companies. SOLIS integrates all the activities related to sales (product catalogue, client database, sales force, auctions, offers, orders, contracts, delivery, supply chain, and stock management) and service (interventions, alerts, contracts). SOLIS can be adapted, extended, and integrated with an existing software architecture.
Solis Reports is a Web-based, general purpose reporting application designed for easy data access and simplicity. Originally designed as a reporting and planning tool for the SOLIS CRM/ERP product, it can be used with any relational database that allows a JDBC connection. It has two parts: report creation and report inspection. While the first requires basic SQL knowledge, the second can be used by all computer-aware staff in a simple manner. The reports allow filtering, sorting, grouping, and exporting to XLS files for further processing.