WebConference LiveHelp! is a fully-featured online customer service solution. It links your support team to your customers in real-time and provides real-time one-on-one customer chat, pro-active Web site visitor tracking and engaging tools, a complete Web history, transcripts, a searchable dynamic knowledge base, and automatic feedback collection and reporting.
BBSzilla is an extension for Mozilla-based browsers such as the Mozilla Application Suite and Firefox. It gives the browser the ability to connect to Bulletin Board Systems that utilize TCP/IP, such as Hotline servers. There is functionality for multi-user chat, single-user messaging, as well as server-side and P2P file sharing, threaded news, single-thread bulletins, and more.
Reliable Response Notification provides guaranteed delivery of critical messages to a wide range of devices. It guarantees that every emergency will have one, and only one, person responding and taking charge of the recovery. For integrated services, like some network monitors, help-desk packages, and security suites, Reliable Response Notification allows the user to update records via their mobile devices. It is available as either a standalone server or as a hosted service.